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Terms and Conditions

1. Introduction

Welcome to GlowaGirlz (“GlowaGirlz”, “we”, “our”, or “us”).
GlowaGirlz is an online beauty and lifestyle platform designed to connect Clients seeking professional beauty services with skilled and verified independent Service Providers (“Artists”). These services include makeup, eyelash extensions, nail artistry, hair styling, and related beauty treatments.

This Service Agreement is entered into between you (the “User”) and Stakelyn Group (Pty) Ltd, the company that owns and manages the GlowaGirlz Platform.

“GlowaGirlz” is an unregistered trade name fully owned by Stakelyn Group (Pty) Ltd, and any reference to “GlowaGirlz” in this Agreement refers to the platform, marketplace, online systems, and related services operated by the company.

By accessing or using our website, mobile application, franchise tools, or marketplace (“Platform”), you acknowledge and agree that:

• You are entering into a binding legal agreement with Stakelyn Group (Pty) Ltd; and
• You have read, understood, and agreed to be bound by these Terms and Conditions (“Terms”).

If you do not agree to these Terms, you may not use the Platform.
 

2. Definitions

For the purpose of these Terms:

  • “Client” – An individual or business booking beauty services through the Platform.

  • “Service Provider” / “Artist” – A qualified, independent beauty professional offering beauty services through GlowaGirlz.

  • “Booking” – A confirmed appointment between a Client and a Service Provider for beauty services.

  • “Beauty Services” / “Services” – Beauty-related services offered through the Platform, including but not limited to makeup, lashes, nails, hair styling, and similar services.

  • “Marketplace Seller” – An independent business or individual selling beauty-related products through the GlowaGirlz Marketplace.

  • “Marketplace” – The online marketplace within the Platform that enables Sellers to list, market, and sell beauty products to Customers.

  • “Platform Fee” – An administrative or service fee retained by GlowaGirlz for facilitating Beauty Services and Marketplace transactions.

  • “User” – Any individual or entity accessing or using the Platform, including Clients, Service Providers, and Marketplace Sellers.


3. Eligibility

To use the Platform for Beauty Services or the Beauty Marketplace, you must:

  • Be 18 years of age or older

  • Have the legal capacity to enter into binding contracts

  • Provide accurate, complete, and truthful information at all times

Additional requirements apply depending on your role:

  • For Beauty Service Providers (Artists):

    • Complete identity verification and required checks

    • Demonstrate professional qualifications, certifications, or service competency as required by GlowaGirlz

    • Comply with applicable health, safety, and licensing regulations

  • For Marketplace Sellers:

    • Complete identity and business verification as required

    • Provide accurate product listings and business information

    • Comply with applicable product, consumer protection, and regulatory requirements

GlowaGirlz reserves the right to deny, suspend, or terminate access to the Platform for any User who fails to meet eligibility requirements or violates these Terms.
 

4. Nature of Services

GlowaGirlz operates strictly as a facilitator and intermediary for both Beauty Services and the Beauty Marketplace.

  • GlowaGirlz does not employ Beauty Service Providers (Artists) or Beauty Marketplace Sellers.

  • Beauty Service Providers (Artists) operate as independent contractors and are fully responsible for their own taxes, insurance, licenses, legal compliance, and business operations.

  • Beauty Marketplace Sellers operate as independent businesses and are fully responsible for product sourcing, inventory management, pricing, shipping, and product quality.

GlowaGirlz does not directly provide beauty services or sell beauty products.

While GlowaGirlz cannot guarantee:

  • service outcomes or Artist performance within the Beauty Service operation, or

  • product quality, fulfillment, or delivery within the Beauty Marketplace operation,

the platform enforces vetting processes, platform standards, reviews, and quality control measures across both operations to help maintain trust, transparency, and service quality.


5. Bookings, Orders, and Confirmations

5.1 Beauty Service Booking Requests

Clients may request Beauty Services through the Platform by submitting:

  • Date and time of service

  • Selected service type (e.g., nails, hair, makeup, lashes)

  • Service location (if applicable)

  • Preferred Artist (optional)

Notes:

  • All Artists are verified through GlowaGirlz (ID, Police Clearance, Background Check, Skill Verification).

  • Artists’ availability may vary depending on their subscription tier (Starter, Basic, Growth, Elite).

  • Booking requests remain pending until accepted by the selected Artist.

5.2 Beauty Service Booking Confirmation

A Beauty Service Booking becomes valid only when:

  • The Artist formally accepts the booking request; and

  • Both the Client and the Artist receive official confirmation from GlowaGirlz via the Platform.

Once confirmed:

  • Both parties are expected to honor the booking.

  • Payments are processed according to the Artist’s subscription tier pricing and platform rules.

5.3 Beauty Marketplace Orders

Customers may purchase products through the Beauty Marketplace by placing an order with a Marketplace Seller. Orders may include:

  • Selected products and quantities

  • Delivery or shipping preferences (platform-managed or Seller-managed)

  • Payment confirmation

Notes:

  • Marketplace Sellers operate under subscription tiers (Starter, Growth, Pro), affecting listing limits, promotions, and payout schedules.

  • Orders remain pending until accepted and confirmed by the Marketplace Seller.

5.4 Marketplace Order Confirmation

A Marketplace Order becomes valid only when:

  • The Marketplace Seller accepts and confirms the order; and

  • The Customer receives official confirmation from GlowaGirlz via the Platform.

Once confirmed:

  • The Marketplace Seller is responsible for fulfilling the order according to the listing details, shipping method (platform or seller-managed), and optional warehouse/storage arrangements.

  • The Customer is responsible for honoring the purchase and providing accurate delivery information.

  • Commission fees (35% of sale price) are applied to the Seller’s payout.
     

6. Payments, Cancellations & Refunds

6.1 Payment Requirements

Beauty Services

  • Clients must pay 100% of the service fee upfront through the Platform to secure a booking.

  • Payments are held securely by GlowaGirlz until the service is completed or otherwise resolved.

  • Off-platform payments are strictly prohibited.

  • Service fees may vary according to the Artist’s subscription tier and pricing packages (fixed or custom pricing).

Beauty Marketplace

  • Customers must pay 100% of the product purchase price upfront through the Platform at the time of placing an order.

  • Off-platform payments between Customers and Marketplace Sellers are strictly prohibited.

  • Payments are held securely until the order is confirmed, processed, and shipped according to Marketplace policies.

6.2 Client / Customer Cancellations

Beauty Services (Client Cancellations)

  • More than 24 hours before the scheduled service: Full refund issued, minus applicable transaction/processing fees.

  • Less than 24 hours before the scheduled service: A cancellation fee may apply, up to the full service amount.

  • No-show: The full service amount may be charged.

Beauty Marketplace (Customer Order Cancellations)

  • Orders may be canceled before the Seller confirms or ships the order, subject to Seller policies.

  • Once an order is confirmed or shipped, cancellations may not be possible; refund eligibility depends on the Seller’s stated return/refund policy and shipping method.

  • Transaction or processing fees may be non-refundable.

6.3 Service Provider and Seller Cancellations

Beauty Service Provider (Artist Cancellations)

  • Artists must honor all confirmed bookings.

  • If an Artist cancels within 24 hours without valid justification, GlowaGirlz may:

    • Issue warnings or suspend account access

    • Withhold payment for the canceled booking

    • Remove the Artist from the Platform for repeated violations

  • Clients receive a full refund when an Artist cancels a confirmed booking.

Marketplace Seller Cancellations

  • Marketplace Sellers must honor all confirmed orders.

  • If a Seller cancels an order after confirmation without valid justification, GlowaGirlz may:

    • Issue warnings or suspend selling privileges

    • Withhold payouts related to the canceled order

    • Remove the Seller from the Marketplace for repeated violations

  • Customers receive a full refund when a Seller cancels a confirmed order.

6.4 Shipping, Delivery, and Force Majeure

  • Shipping may be platform-managed (using GlowaGirlz courier rates and optional warehouse) or Seller-managed, as selected by the Seller.

  • Neither Clients, Artists, Customers, nor Marketplace Sellers are liable for cancellations or delays caused by events beyond reasonable control, including illness, natural disasters, system outages, or government restrictions.

  • In such cases, GlowaGirlz may assist with:

    • Rescheduling Beauty Service bookings

    • Issuing fair refunds or alternative resolutions for Marketplace orders, including shipping or delivery adjustments


7. Payments and Fees

7.1 Payment Method

  • All payments for Beauty Services bookings and Beauty Marketplace orders must be processed through GlowaGirlz’ secure payment system.

  • Cash or off-platform payments are strictly prohibited unless explicitly authorized by GlowaGirlz.

  • Payments are held securely until the service is completed or the Marketplace order is confirmed and fulfilled according to platform or Seller-managed processes.

7.2 Charges, Disbursements, and Subscription Fees

Beauty Services

Service fees for bookings include:

  • Artist’s professional rate (fixed or custom)

  • Platform fees(20% commission fees)

  • Applicable taxes

Payouts:

  • Artists are paid within 1–14 business days after service completion and verification.

  • GlowaGirlz may delay payouts in cases of disputes, cancellations, or policy violations.

Beauty Marketplace

Transaction fees for Marketplace orders include:

  • Product price set by the Seller

  • Platform fees(only when you choose us as responsible for storage and shipping)

  • Commission: 35% of the sale price, charged only when an item is sold

  • Applicable taxes

Payouts:

  • Marketplace Sellers are paid within 2–5 business days after order confirmation and shipment verification.

  • Payout schedules and platform features depend on Marketplace subscription tiers (Starter, Growth, Pro).

  • Optional platform-managed warehouse or shipping fees (storage, packing, courier) may apply if Sellers use these services.

  • GlowaGirlz may delay payouts in cases of disputes, cancellations, or policy violations.

7.3 Refund Requests

  • Beauty Services: Refunds must be requested within 48 hours of the scheduled service.

  • Beauty Marketplace: Refunds must be requested within 48 hours of product receipt or order confirmation, depending on Seller policies and shipping method.

  • Refund decisions are final after reviewing communications, evidence, booking/order details, and applicable policies.

7.4 Tax Responsibility

  • Artists and Marketplace Sellers are fully responsible for:

    • Income tax

    • VAT (if applicable)

    • Compliance with South African tax laws

  • GlowaGirlz does not deduct or remit taxes on behalf of Artists or Marketplace Sellers.
     

8. User Responsibilities

8.1 Clients / Customers

Clients (Beauty Services) and Customers (Beauty Marketplace) must:

  • Provide accurate and complete details including location, timing, service requirements, or product information.

  • Maintain a safe, respectful, and professional environment during interactions.

  • Make payments on time through the Platform.

  • Avoid harassment, discrimination, or abusive behavior toward Artists, Sellers, or other Users.

  • Not bypass the Platform by making off-platform payments or direct contact with Artists or Marketplace Sellers.

8.2 Beauty Service Providers / Artists

Artists providing Beauty Services must:

  • Arrive on time and deliver services professionally and safely.

  • Use hygienic tools and approved products, following health and safety standards.

  • Communicate clearly and promptly with Clients regarding bookings, cancellations, or rescheduling.

  • Comply with all booking, cancellation, and refund policies, as per Platform rules and subscription tier features.

  • Maintain professional qualifications, accurate portfolios, and service descriptions.

  • Adhere to health, hygiene, and sanitation guidelines at all times.

8.3 Beauty Marketplace Sellers

Marketplace Sellers must:

  • Provide accurate, complete, and clear product listings with correct pricing, descriptions, and applicable subscription tier features.

  • Fulfill and ship orders on time, either via Platform-managed or Seller-managed logistics.

  • Handle returns, refunds, or exchanges in accordance with Platform policies, including optional warehouse or shipping arrangements.

  • Comply with product safety, labeling, and regulatory requirements.

  • Maintain sufficient stock and quality control for all listed products.

  • Use Platform features, analytics dashboards, and promotional tools according to their Marketplace subscription tier.


9. Reviews and Ratings

9.1 Feedback

  • Clients (for Beauty Services) and Customers (for Marketplace orders) may leave reviews and ratings for Artists and Marketplace Sellers after a service is completed or a product is received.

9.2 Fair Use

  • All reviews and ratings must be factual, respectful, and non-defamatory.

  • GlowaGirlz reserves the right to remove or moderate harmful, false, or inappropriate content.

9.3 Artist & Seller Responses

  • Artists and Marketplace Sellers may respond to reviews, but responses must:

    • Remain professional

    • Not disclose personal or sensitive Client/Customer information

9.4 Use of Ratings

  • Ratings and reviews may be used by GlowaGirlz to:

    • Rank Artists and Marketplace Sellers on the Platform

    • Award verification badges or highlight top performers

    • Warn, suspend, or remove Artists or Sellers with consistently poor performance or repeated policy violations

​

10. Dispute Resolution

  • GlowaGirlz encourages all Users to resolve issues amicably between Clients/Customers and Artists/Sellers.

  • If unresolved, disputes may be escalated to the GlowaGirlz Support & Mediation Team.

  • Mediation decisions regarding Platform use, bookings, or Marketplace transactions are final and binding.

  • Any legal disputes fall under the jurisdiction of South African law.
     

12. Prohibited Conduct

Users of the Platform (Clients, Customers, Artists, and Marketplace Sellers) may not:

  • Harass, abuse, threaten, or discriminate against others

  • Provide false, misleading, or incomplete information

  • Manipulate ratings, reviews, or rankings

  • Circumvent GlowaGirlz payment systems

  • Sell illegal, unsafe, or non-compliant products (for Marketplace Sellers)

  • Use the Platform for fraudulent, unlawful, or prohibited purposes

​

13. Limitation of Liability

GlowaGirlz is not liable for:

  • Any injuries, damages, or dissatisfaction arising from Beauty Services provided by Artists

  • Product defects, delivery delays, or misrepresentation by Marketplace Sellers

  • Loss of income, profits, or indirect/ancillary damages related to Platform use

Where required by law, GlowaGirlz’ liability is limited to the total amount paid for the disputed booking (Beauty Service) or purchase (Marketplace order).
 

14. Account Suspension and Termination

GlowaGirlz may suspend or terminate accounts for any User (Clients, Customers, Artists, or Marketplace Sellers) who:

  • Violates these Terms

  • Engages in fraudulent, unsafe, or prohibited behavior

  • Misuses the Platform

  • Repeatedly cancels bookings or orders without valid justification

  • Fails to comply with Platform rules, quality, or operational standards

  • Providers may terminate their account by deactivating it, provided there are no pending disputes.

All obligations, including outstanding payments, fees, or refunds, remain binding after account termination.


15. Intellectual Property

  • All Platform content—including logos, branding materials, website design, images, systems, and training content—is the exclusive property of Stakelyn Group (Pty) Ltd.

Users may not:

  • Copy, reproduce, or modify any content

  • Distribute or sell Platform content

  • Use GlowaGirlz branding or intellectual property without written approval.
     

16. Amendments

  • GlowaGirlz may update or amend these Terms at any time to reflect changes in Platform operations, policies, or legal requirements.

  • Material changes will be communicated to Users via email or Platform notice.

  • Continued use of the Platform for Beauty Services or Marketplace activities constitutes acceptance of the updated Terms.


17. Governing Law and Jurisdiction

  • These Terms are governed by the laws of the Republic of South Africa.

  • All disputes arising from the use of the Platform—including bookings, orders, payments, or user conduct—fall under the jurisdiction of South African courts, unless resolved through GlowaGirlz-facilitated mediation or arbitration.
     

18. Contact Information

For inquiries, complaints, or legal notices regarding Beauty Services, Marketplace transactions, or Platform use, Users may contact GlowaGirlz at:

Email: legal@glowagirlz.co.za

© 2025 Stakelyn Group(Pty) Ltd trading as GlowaGirlz.
All Rights Reserved. 

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